How to get set up
Create your account
Sign up and confirm your email.
Choose the professional route
In access verification, select “Software / repair professional” and upload a relevant certificate or credential.
Wait for review
The team reviews your document by hand. Paid services unlock once you are approved.
Top up and submit
Add credit through SquashberryPay, then send each customer’s device from your dashboard and follow its status.
What stays the same for every device
Professional status helps us verify you. It does not replace the ownership check on each phone.
- Confirm that the customer owns the iPhone or has the owner’s permission before you submit it
- Keep your own record: the customer’s name and contact, and proof such as a receipt or the box
- Expect us to ask for that evidence, and to decline requests we cannot verify
- Keep your login to yourself. Anything done in your account is your responsibility
The published prices apply. If you expect regular volume, tell us through the Help & Support centre.
Questions shops ask
Do I need to upload a certificate?
Choose the professional route if you have a relevant credential. Otherwise, choose individual applicant and complete the identity check.
Can the customer see the request?
You see the status in your dashboard. Share progress with your customer yourself; the full device identifier is only ever shown to authorised administrators.
What if a request is rejected?
If it is rejected before processing starts, the wallet charge is returned automatically. Once processing has started, there is no refund.