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Need FAQs or private support chat? Visit the 414Unlock Help & Support centre to read common answers, email the team or sign in to open a private support ticket.
Help us help you faster
When you write, include:
- The email address on your 414Unlock account
- Your top-up reference or the request you are asking about
- The iPhone model, but not the full serial number or IMEI unless we ask for it
- A screenshot of any error message
Never share your secretsDo not send your password, browser verification details or a full photo of an identity document in a chat message. We will never ask for them.
Looking for something else?
How the service worksRead the service guide, including common questions.
Forgot your passwordReset it here.
Lost or stolen iPhoneSee the ownership and lost-device policy to report it.
Buying a used iPhoneCheck it before you pay.
Repair shopsInformation for professionals.