Email support
Send a message directly to the 414Unlock support team. Include your account email and ticket reference when available.
414unlock@gmail.comPrivate support chat
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Open support chat ↓Frequently asked questions
Quick help for common 414Unlock account and service questions.
How do I start a service request?
Create an account, complete the identity-verification steps, and wait for the review to be approved. Then sign in to the desktop app, connect the device, and follow the service and payment steps shown there.
Why does my account need verification?
Verification helps us confirm the person requesting service and check that the request is authorised. Submit only information and documents you are permitted to share.
Which documents can I upload?
The verification form accepts PDF, PNG, and JPG files up to 7 MB. Make sure the document is clear and the details match your application.
How do I fund my 414Unlock wallet?
Use the SquashberryPay top-up option shown in your account. A submitted transaction reference is reviewed before the wallet is credited. Keep your payment receipt until the top-up is confirmed.
Why is my iPhone or iOS version unsupported?
Service availability depends on the device model and the current iOS support policy. The desktop app checks the supported-version policy before starting a workflow. Contact support with your model and iOS version if you think the result is incorrect.
How can I check my service progress?
Sign in to your 414Unlock account and check your service-request history. You can also send the support team a message below and include your order reference.
Can I submit the same request again?
Before submitting another request, check your order history and wallet activity. Contact support if a previous request appears stuck or you need help retrying it.
What should I include when contacting support?
Tell us the email on your 414Unlock account, the order or top-up reference if relevant, your device model, and a clear description of the issue. Never send your password or one-time verification code.
Message 414Unlock support
Start a private ticket or continue an existing conversation. Replies are handled by the support team and appear here when you refresh.
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